SubSpace/Continuum Username
& Squadname Retrieval

NOTE: There is a link at the bottom of this page that will open the form in a new window. This is done in the hopes that maybe, just maybe, a few more people will actually read this information. Ensure that you have all pop-up blockers disabled before you click the link or click here.

Purpose:

To provide a way for SubSpace/Continuum users to retrieve lost usernames, reset forgotten passwords, and maintain squadname ownership.

Persons Involved:

Operators:

Mackieman – mackie@ssbase.com - Principal Operator
BlueGoku - devoit@gmail.com - Support Operator

The support operator team has been established to facilitate the immediate response to requests thereby minimizing loss of game time due to lost passwords. Please note that the Principle Operator should not be directly contacted for issue resolution; support operators may be contacted in game but it should be noted that processing any request first requires a ticket to be filed.

Administrators:

Ghost Ship – Full Billing Operator
PriitK - Full Billing Operator

These individuals are listed for legitimacy. Please do not contact them for username or squadname issues.

Procedures and Guidelines for Use:

In order to maintain some order in how we manage usernames and passwords, the following procedures, guidelines, and criteria have been developed:

Section I – Usernames

Users may request lost usernames and password resets by using the request ticket form available on SSBase.Com. The following information will be required for a request to be successfully completed:

• The username to be retrieved
• A current, valid username for the player making the request
• A current, valid e-mail address for the player making the request

Additionally, the following criterion must be satisfied:

• The IP information, machine identification number, and possibly the time zone bias must match on both the username that is to be retrieved and the current username

Please note that at no time will a billing operator request your account password. This information is not viewable for security reasons; it can only be changed. If all of these criteria are satisfied, the request will be processed and the user requesting the name will receive a ?message in the game with the required information, and an e-mail explaining that the request has been processed.

Rationale: By checking the IP and MID information on both usernames and ensuring a match, we can keep confusion and fraudulent claims to a bare minimum.

Section II – Squadnames

Squadnames are a different matter than usernames and require more specific checks before a squad owner is changed. The following information will be required for a request to be successfully completed:

• A current, valid username for the player making the request
• A current, valid e-mail address for the player making the request
• The squadname being requested
• The current squad password

Additionally, the following criteria must be satisfied:

• If the squad has current and active members, at least one of those members must verify that the player requesting control of the squad is in fact the squad owner.
• The squad owner must display as *UNKNOWN* when using ?squadowner
• The username submitting the request will be granted ownership of the squad

The squad password will be tested and verified to be working. If the squad has become orphaned and the user has the current squad password, that user will be re-granted squad ownership. If these criteria are satisfied, the request will be processed and the user requesting the squad will receive a ?message and an e-mail with the required information.

Rationale: By verifying the integrity of the squad password and verifying with current squad members if any exist, there is a reasonable assurance that the request is not fraudulent.

Filing A Ticket:

At the bottom of this page is a link to the ticket request form. Submitting a claim on this form will generate a ticket in the Ticket Support System on SSBase.Com. Users can view the latest updates to their ticket by using the link provided via e-mail or on the SSBase menu. Ticket updates will be sent to the e-mail address filed with the ticket. Approved requests will have the reset password information sent in-game via ?message to the username that submitted the request. E-mail updates with password information will not be sent because e-mail is an insecure medium.

Exceptions and Other Information:

This service is provided as a courtesy for the legitimate use of the SubSpace/Continuum population. The Principal Operator has discretion in all matters, and may approve and/or deny requests in accordance with SSC Billing Network Policy. The billing operators reserve the right to approve and/or deny any request that is deemed to be fraudulent, lacking sufficient evidence, or otherwise incomplete. 

Requests from users that want their active account reset so that they can change their e-mail address will not be honored. Name trading is discouraged and will not be supported through this system. Users may request the phonetic case of a name be changed or a password be reset, but entire names will not be reset for this reason.

It is important for the user to understand that those requests that do not meet the requirements listed above will not be approved. Furthermore, requests that are received incomplete or with missing information will not be processed, and requests sent directly to operators via e-mailwill not be processed. A ticket must be submitted for action to be taken on a request.

User accounts are private information and should not be shared with other individuals. If a user has acquired sufficient information to submit a claim that appears to be valid but is fraudulent, that request will most likely be processed. It is the player’s responsibility to maintain their account and all corresponding information. These guidelines may be revised or changed at any time without prior warning. The date of last revision will be shown in the bottom right of this page. 

Last Revision: May 6, 2006